Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Here is a list of the different ways you can access your Health Team
On The Day Telephone Appointments
These appointments are available to book each morning from 08:00.They are designed to allow patients to make their appointment on the day they want to be seen and are ideal for sudden illnesses and problems when you wish to be seen quickly. As most of our doctors are part-time they may not consult every day of the week, but there is always a choice of GP’s available.
Pre-Bookable Telephone Appointments
Our pre-book appointments can be booked up to 14 days in advance and are designed for patients who may need to arrange time off work, childcare, etc. and want to plan their appointment time. These are best for ‘non urgent’ problems, follow-up or if patients wish to see a specific doctor who may not be available every day.
Telephone Appointments
All our doctors offer daily pre-bookable telephone consultations. These are suitable for problems not requiring a face to face contact e.g. requests for medication, requests for medical reports, advice on test results, minor illness advice and follow-up of certain problems. If you choose a telephone appointment the doctor will phone you back at a pre-arranged time.
If are unable to get an appointment and feel you must be seen that day the receptionist will arrange for one of the GP’s or nurses, to phone you back for further information
Telephone Advice
We have a triage doctor available every day from 09:00 to midday and 14:00 to 18:00 to offer telephone advice. If you feel you need to speak to a doctor but that your problem could be dealt with over the phone then please ask the receptionist if a doctor could phone you back. You will need to leave a number where you can be contacted.
Unlike our pre-bookable telephone appointments we are not able to guarantee which of our doctors will phone you or an exact time. If you leave a mobile number please remember to have your phone available and switched on at all times.
Evening Appointments
One night a week we have an evening surgery with appointments available after 18:00.
These appointments are pre-bookable only and are specifically designed for those patients who work or have daytime commitments and therefore find it difficult to attend during our normal daytime hours
Treatment Room
Our Treatment Room nurses have appointments every morning between 09:00 and 12:00 and between 14:00 and 16:30 on Monday, Tuesday, Thursday and Friday afternoons.
These appointments are suitable for dressings and wound checks, removal of sutures, urine and pregnancy tests, specialist injections e.g. B12, blood pressure checks, and advice on a whole variety of other matters. Well Woman appointments are also available for smear tests.
All appointments can be booked in person or by phoning 0141 427 4271. If you are unsure whether the nurse can deal with your problem, please ask our receptionists and they should be able to assist you.
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.